Afnor
As part of its quality initiative certified by the NF Services standard X50 730: "Tourist Office Welcome and Information", the Amiens Métropole Tourist Office is committed to guaranteeing the quality of its customer services.
Our commitments :
- A team of professionals that gives its customers a personalised welcome
- Daily updated information in partnership with the region’s tourist offices to ensure you are provided with complete and reliable information
- Our information is on display round-the-clock
- Your comments are paid close attention and sent to the relevant department or service provider within 3 days
In 2009, we undertake above all to :
- invest in a quality initiative encompassing all of our services
- develop the relevant knowledge of tourism professionals to ensure a high-quality welcome wherever the first point of call is for visitors
WELCOME AND INFORMATION SERVICES OF TOURIST OFFICES.
This accreditation is proof that standard NF X 50-730 and certification regulation NF 237 are met, and guarantees that AFNOR CERTIFICATION regularly inspects approachability, on-site, telephone and postal welcome of visitors, venue layout, the information provided and that can be consulted, personnel availability, skills and training and visitor satisfaction management. Their address is 11, rue Francis de Préssensé – 93571 SAINT DENIS LA PLAINE cedex
www.marque-nf.com