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Afnor
As part of its quality initiative certified by the NF Services standard X50 730: "Tourist Office Welcome and Information", the Amiens Métropole Tourist Office is committed to guaranteeing the quality of its customer services.
Our commitments :
- A team of professionals that gives its customers a personalised welcome
- Daily updated information in partnership with the region’s tourist offices to ensure you are provided with complete and reliable information
- Our information is on display round-the-clock
- Your comments are paid close attention and sent to the relevant department or service provider within 3 days
In 2013, we are focusing on :
- Improving our welcome for caravanners and yachtsmen
- Improving the professionals’ knowledge of the area to provide a quality service whatever the location
- Planning our next move to provide our customers with a quality setting featuring all the facilities our visitors could require
- Designing and equipping this new setting for you
WELCOME AND INFORMATION SERVICES OF TOURIST OFFICES.
The certification proves we comply with the French NF X 50-730 standard and NF 237 certification rules. It ensures that activities related to welcome, information, promotion/marketing, service quality assessment and improvement are checked on a regular basis by AFNOR Certification – 11, rue Francis de Préssensé – 93571 LA PLAINE SAINT DENIS Cedex – France – www.marque-nf.com